Booking Policy:
A credit card must be on file to hold all appointments. We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.

If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.

 

Etiquette:

• Please do not bring unattended babies/toddlers to your lash appointment. Please understand that your artist is on a tight schedule of appointments and they need to pay 100% attention to your lashes.

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• Cell phone use, talking or texting is strictly limited. Your eyes must be closed during the entire application. It could cause potential burning, if eyes are opened.

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• Please do not wear mascara or eyeliner on the top and bottom lashes when coming into your lash appointment. This makes cleaning extremely hard which, could cause early shed.

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Late Policy:
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

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Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.

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Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 30% loss of initial set
3 Week Fills: No more than 50% loss of initial set
4+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.

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Fixing Lashes:

• If you experience an unusual shed (more than 6 per eye per day) within the first 3 days, please contact and send us a picture of your lashes, your artist will determine the cause and fix them for you. Please do not book another appointment online without contacting us! The time slot reserved are different therefore, you may need to pay for that slot that you have reserved your own.

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• Fixing policy will not count towards:

• Tardiness (due to your artist did not have adequate time to work on your lashes).

• Uncleaned lashes (ie. coming with your makeup such as eyeliner/mascara on your eyes will prevent glue to properly adhere therefore causing early shedding).

• Work from other places (if you book a refill instead of starting fresh with a full set from our studio, please expect that products and techniques will be different. Please allow a couple of visits before you see result.

• If you contact us after 3 days, it will be considered a Mini/Emergency Fill option.

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Foreign Fill Policies:

We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation FIRST before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.

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Makeup Policy:
Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.

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